Over a decade ago, Nomad had a vision to develop an online video training experience that allows users to learn what a Nomad system can do and see step-by-step, narrated video instructions on how to operate a Nomad system. The big challenge in this endeavor is managing the billions or trillions of video combinations needed to support a product with multiple models and options. In Nomad’s case, there are more than 7 billion combinations of how a Nomad system can be configured that will impact the videos produced. How could any company afford to create configuration specific instructional videos to overcome the exponentially high number of videos needed to support all users?
The classic example of a common product purchased with many variables (options) is a new car or truck. When a new vehicle is purchased, the window sticker provided by the manufacturer confirms the make, model, and included options for that specific vehicle. Despite the manufacturer knowing everything about the vehicle that was just purchased, the new car/truck often comes with a long paper manual covering every model and option for that vehicle, with words such as “if equipped” spread throughout the manual.
To fulfill the vision of a configuration-specific, online video training experience, Nomad developed an online video user manual/training platform initially called AccuCourse. After more than ten years in service, the AccuCourse platform needed to be refreshed around current IT hardware and software platforms for on-going support into the future. The new, refreshed platform has a new name as well, Viduals®. Viduals is a melded word created from VIDeo user manUALS. Nomad is the only audio-visual company in the world utilizing this unique capability to support its customers.